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Privacy

Peace of Mind

OUR APPROACH TO PRIVACY

At the Maples Group, we recognise that we cannot conduct our business without the trust our clients, staff, and other stakeholders place in our ability to safeguard the privacy of their personal information, and we strive to engender and maintain the trust of all of our stakeholders with respect to our handling of personal information.

Wherever and whenever we handle personal information in connection with the business we conduct, we will do so in accordance with the following principles by paying due regard to the applicable data protection laws, as well as the context in which we handle personal information:

  • We will handle personal information only where we are satisfied that it is lawful for us to do so.
  • We will act fairly and reasonably towards the individuals whose personal information we handle.
  • We will be open and transparent about our handling of personal information. 
  • We will keep the personal information we handle accurate, complete, and where necessary, up-to-date.
  • We will minimise the handling of personal information in all respects, and refrain from unnecessary handling of personal information.
  • We will take appropriate steps to protect personal information against incidents that might compromise the security of personal information.
  • We will respect the rights individuals have in their personal information.

In order to implement these principles, we have adopted a range of policies, procedures, and other forms of controls (including those that relate to handling of data, data-related requests/complaints, security of data, etc.), which are reviewed regularly.  We have also allocated the relevant roles and responsibilities to all parts of our business, including our Privacy, Information Security, Risk, and Legal teams, as well as our client-facing teams, so as to ensure that we take a holistic approach in implementing these principles.

For a detailed explanation regarding why and how we handle personal information, please refer to our privacy notices that are listed in the section below. If you have any question or concern regarding the handling of personal information by any part of the Maples Group, you can contact our Privacy team by emailing privacy@maples.com, or by writing to:

Group Data Protection Counsel
Maples and Calder
6th Floor, DUO 280 Bishopsgate
London EC2M 4RB
UK

WHY AND HOW WE HANDLE PERSONAL INFORMATION

Many countries have data protection laws that protect the privacy of individuals by regulating the way in which businesses handle personal information, including by requiring businesses to be open and transparent about why and how they handle personal information, among other things.

Our Client Privacy Notices, linked below, provide a general explanation of why and how we handle personal information relating to our clients, business contacts and other persons in connection with the client-facing business we conduct:

  • Client Privacy Notice – Fiduciary Services (Cayman). This notice applies to the fiduciary services and related services, such as entity formation / registration services, registered office services and corporate secretarial services we provide through our entities in the Cayman Islands.
  • Client Privacy Notice – Fiduciary Services (Europe). This notice applies to the fiduciary services and related services, such as entity formation / registration services, registered office services and corporate secretarial services we provide through our European entities.
  • Client Privacy Notice – Fund and Fiduciary Services (ADGM+DIFC). This notice applies to the fund administration service, entity formation / registration service, registered office service and corporate secretarial service, and other related services we provide in the Abu Dhabi Global Markets and the Dubai International Financial Centre.

Our Job Applicant Privacy Notices, linked below, describe how we handle personal information relating to job applicants:

  • Job Applicant Privacy Notice (Asia). This notice applies to those applying for a job, summer internship or a work experience placement with one of our entities in Hong Kong or Singapore.
  • Job Applicant Privacy Notice (Cayman+BVI). This notice applies to those applying for a job, summer internship or a work experience placement with one of our entities in the Cayman Islands or the British Virgin Islands.
  • Job Applicant Privacy Notice (DIFC). This notice applies to those applying for a job, summer internship or a work experience placement with one of our entities in the Dubai International Financial Centre. 

The Privacy Notices linked below explain why and how we handle personal information relating to visitors to our website and web applications:

THE ASSURANCES WE OFFER WHERE WE ACT AS A 'PROCESSOR'

In European countries, where the General Data Protection Regulation (GDPR) and equivalent legislation applies, businesses that engage a service provider that acts as a 'processor' are legally required to ensure that the service contract contains certain contractual assurances.  Similar requirement applies in other jurisdictions as well, including the British Virgin Islands (Data Protection Act 2021 or "VGDPA"), the Cayman Islands (Data Protection Act or "KYDPA"), Hong Kong (Personal Data (Privacy) Ordinance or "PDPO"), Singapore (Personal Data Protection Act 2012 or "PDPA"), the Abu Dhabi Global Markets (Data Protection Regulations 2021 or "ADGMDPR"), and the Dubai International Financial Centre (Data Protection Law 2020 or "DIFCDPL").

Our Data Processing Addendum (Europe), linked below, contains the assurances we offer to our clients in accordance with Article 28 of GDPR, and, unless specifically agreed otherwise, it applies to all client engagements of our European entities where we act as a 'processor' in providing our services.

Where appropriate and necessary, our Data Processing Addendum (Europe) can be offered to our clients outside Europe who are serviced by our non-European entities.  This may be the case, for example, where such clients trigger the extra-territorial effect of GDPR by offering their products / services to European residents.

Our Data Processing Addendum (BVI), linked below, contains the assurances we offer to our clients in accordance with VGDPA, section 10(2).  Unless specifically agreed otherwise, it applies from 1 September 2021 to all client engagements of our entities in the British Virgin Islands where we act as a 'processor' in providing our services.

Our Data Processing Addendum (Cayman), linked below, contains the assurances we offer to our clients in accordance with KYDPA, Schedule 1, Part II, paragraph 3.  Unless specifically agreed otherwise, it applies from 30 September 2019 to all client engagements of our Cayman entities where we act as a 'processor' in providing our services.

Our Data Processing Addendum (Asia), linked below, contains the assurances we offer to our clients in accordance with PDPO / PDPA, and, unless specifically agreed otherwise, it applies from 1 May 2020 to all client engagements of our entities in Hong Kong and Singapore where we act as a 'data processor' or 'data intermediary' in providing our services.

Our Data Processing Addendum (ADGM+DIFC), linked below, contains the assurances we offer to our clients in accordance with ADGMDPR and DIFCDPL, and, unless specifically agreed otherwise, it applies from 1 July 2020 to all client engagements of our entities in the Dubai International Financial Centre, and from 1 April 2021 to all client engagements of our entities in the Abu Dhabi Global Markets, where we act as a 'Processor' in providing our services.

Please note that when we provide legal services, director / trustee services, AML / MLRO services, fund management services, and other like services which we provide by exercising our professional autonomy and discretion, we will not enter into addendums or agreements that seek to impose the requirements of Article 28 of GDPR or other equivalent requirements (including those that are imposed under VGDPA, KYDPA, PDPO, PDPA, ADGMDPR or DIFCDPL) on us.

RESTRICTION ON CROSS-BORDER DATA TRANSFER

In European countries where GDPR and equivalent legislation applies, businesses that allow personal information to be handled outside Europe are generally required to take steps to ensure that the personal information sent outside Europe (or accessed from outside Europe) continues to be protected to the same European standard.

We can offer to enter into the applicable form of EU standard contractual clauses to address this restriction, where it is appropriate and necessary to do so.  This may be the case where our clients inside Europe need to share personal information with our non-European entities, or where our clients outside Europe need to share personal information that was sourced from Europe with our non-European entities.  

In some non-European jurisdictions, the applicable data protection law imposes a similar restriction on the cross-border transfer of personal information, and the local regulators sometimes endorses the use of EU standard contractual clauses.  Accordingly, we can also offer to enter into the applicable form of EU standard contractual clauses where this is appropriate and necessary to address the requirements of a non-European data protection law. 

CLARIFICATION REGARDING DUE DILIGENCE CHECKS

The nature of the services we provide means that we regularly have to conduct due diligence checks on individuals, companies, trusts, partnerships, etc. that are directly or indirectly affected by the services we provide (collectively “KYC subjects”).  Such checks can, depending on the context, include the so-called “KYC Checks” (which are mandated by laws that tackle money laundering and terrorist financing and typically involves checking the KYC Subject's identity/ownership, nationality/residency, source of wealth, any legal restriction applicable, etc.), the so-called “FATCA/CRS Checks” (which are mandated by laws that tackle tax evasion and typically involves checking the KYC Subject's identity/ownership, nationality/residency, tax status, accounts details, etc.), or both.

The nature of the services we provide also means that we frequently encounter situations where we have to conduct the same due diligence checks (KYC Checks, FATCA/CRS Checks, or both) multiple times in respect of the same KYC subject (e.g. a client that receives our services, or an investor that invests in investment funds we administer on behalf of our clients), in connection with the services we provide to our clients.  Set out below are typical examples of such scenarios.

  • An investor (which could be a private individual, company, trust, partnership, etc.) subscribes to an investment fund that receives fund administration/AML compliance service from us (fund X) and subsequently subscribes to another investment fund that also receives fund administration/AML compliance service from us (fund Y).  Because fund X and fund Y each has to meet its own legal requirement to conduct investor due diligence, Maples has to repeat the due diligence checks on behalf of fund Y, even if Maples has already completed the due diligence checks in relation to the same investor on behalf of fund X.
  • A director is newly appointed to the board of a SPV which was established by a client of Maples and which receives a range of services from Maples (SPV1).  The same director is subsequently appointed to the board of a new SPV which Maples incorporates on behalf of a different client (SPV2).  Because SPV1 and SPV2 each has to meet its own legal requirement to conduct director due diligence, Maples has to repeat the due diligence checks on behalf of SPV2, even if Maples has already completed the due diligence checks in relation to the same director on behalf of SPV1. 

This can result in KYC Subjects receiving identical or very similar requests for due diligence checks from us, repeatedly.  In turn, this can inconvenience the KYC Subjects, reduce our operational efficiency, and result in unnecessary and excess collection of personal/confidential information by us whilst increasing operational risks, without providing any additional benefit to our clients or the KYC Subjects.

In order to address these issues, in August 2019, the Maples Group started sharing due diligence information/documentation supplied by the relevant KYC Subjects (or compiled in respect of the relevant KYC Subjects based on such information/documentation) across different clients and service lines of the Maples Group, provided that we have secured the prior consent of the relevant KYC Subjects.  However, it has proven to be difficult to obtain, track, and validate such consents consistently in a timely and reliable manner, and the consent has turned out to be a barrier to achieving the intended gain in efficiency and avoidance of unnecessary collection of due diligence information/documentation.   

 

For this reason, we have decided to revise our approach to due diligence checks, and from March 2024 onwards, where due diligence information/documentation are obtained in relation to any given KYC Subject in connection with non-legal services any given client has contracted to receive from a Maples Group entity domiciled in Abu Dhabi Global Market, Bermuda, British Virgin Islands, Canada, Cayman Islands, Dubai International Financial Centre, Hong Kong, Singapore, or USA, we will reuse and share such due diligence information/documentation for the benefit of other clients of the Maples Group without seeking the consent of the relevant KYC Subject, if and to the extent this is necessary to enable us to perform due diligence checks for the benefit of those other clients or to validate such due diligence checks we have performed (provided that there is no legal or contractual restriction which prevents us from doing so).

 

This change will most notably affect our clients domiciled in the British Virgin Islands and Cayman Islands that have contracted with Maples to receive fund administration services, AML/compliance services, or registered office services, and we have revised the relevant Client Privacy Notices as well as our service agreements (where necessary) to reflect this change in our approach to due diligence checks we perform as part of the services we provide to our clients. For the avoidance of any doubt, this change will not affect our approach to information security, and we remain committed to ensuring the security of all information entrusted to us by our clients and KYC Subjects.

Please note that where we conduct due diligence checks to fulfil our own legal obligations, we have always reserved and continue to reserve the right to share the due diligence information/documentation we obtain, internally for our own compliance purposes (provided that there is no legal or contractual restriction which prevents us from doing so), and we have never relied and will not in the future be relying on any 'consent' in doing so. 

 

For example, if a client receiving legal services from Maples and Calder requests that we provide fund services as well, then Maples Fund Services may reuse the due diligence information documentation previously obtained from the client by Maples and Calder in order to perform the due diligence checks Maples Fund Services itself is legally required to perform.